It can be tricky choosing the right heating, ventilation, and air-conditioning (HVAC) contractor for your business and it’s not a decision to be made lightly. The right company is one that you can trust and rely on when you need them, but how do you know that this is what you are getting?
Here are some tips on how to select the right HVAC contractor for your business.
- Compare at Least 3 Companies. Contact multiple companies and compare their warranties and their pricing. Ask about their maintenance agreements. What is the duration? What is the coverage for parts and labour? In addition, find out about their protocols for accidental damage caused during work.
- Don’t Always Go With the Lowest Bidder. It is normal to want to save on expenses wherever possible but going with the most inexpensive contractor isn’t necessarily the best choice. Minor differences in price may be normal, but if you are encountering exceptionally large discrepancies in pricing, be sure to ask why. Significant differences in price might be an indicator of the quality of equipment being used, the amount of training received by technicians, and other important considerations.
- Check with the Better Business Bureau. This should be standard practice when hiring a contractor. When a business has been accredited by the BBB, it’s because they are adhering to specific quality standards. The contractor will also receive a grade between A+ and F which is indicative of the number of complaints that have been filed against them, as well as their ability and willingness to address them. By choosing a contractor with a higher grade, you will know that the company has a history of satisfied customers and the right approach to handling the complaints that do inevitably arise.
- Ask How Long the Company Has Been Operating. Typically, a company that has been around for many years is one that has proven itself. They are likely to be well-established with technicians who have many years of experience and extensive knowledge.
- Ask If the Technicians Receive Ongoing Training. Although technicians in an established company are likely to have considerable experience, it is still worth asking how much they possess and whether they continue to receive training. The technician should ideally have at least two years of experience and be given ongoing training. The HVAC industry continues to change and evolve, with new equipment and products coming on the market. Continual training is required to ensure that the work being done is not only of the highest quality possible but also being completed safely. Any reliable HVAC company will have technicians that are constantly learning.
You want to be sure that you are hiring the right contractor for your business and that means asking the right questions. If you need HVAC services, contact us today for more information.